Refund policy

We want you to love your Trend Capsule purchase. Since each item is made-to-order, our return policy is a little different, but we try to make things easy, fair, and friendly.

🛠 Damaged or Incorrect Orders

If your item arrives:

  • Damaged
  • Defective or Misprinted
  • Incorrect order (wrong size, product, or design than ordered)

We've got you covered.

📦 What's not covered

Because every product is custom printed just for your order, we can’t accept returns or exchanges for:

  • Ordering the wrong size
  • Change of mind
  • Colour or style preference

 

⏰ Return Window

If there’s a problem, please contact us within 14 days of receiving your order.

 

💸 Return Cost

For approved issues (damaged, defective, or incorrect items), return shipping is free.
We’ll send you a prepaid return label.

 

🔄 Replacements & Refunds

Once we review your photos (and the returned item if requested), we’ll send a free replacement or offer a refund, whichever makes the most sense.

Please allow 10–15 business days for processing after the return is shipped.

 

📧 How to Start a Return for a Damaged or Incorrect Item

Send us an email at customer.service@trendcapsule.com with:

  1. Your order number
  2. Photos clearly showing the issue
  3. A short description of what went wrong

We’ll take it from there and make things right as quickly as possible.

 

🌍 Why We Limit Returns

Our print-on-demand model allows us to offer unique designs without creating unnecessary waste. Every item is custom made for you, which keeps things sustainable and lets us offer more fun designs!

Thank you for supporting a small Canadian business and for understanding our policy.